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Last Update : April 4, 2025
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Exam Question Provider : Avaya
Certification Exam Name : ACSS - 7491,
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Note : 7491X (Avaya Aura® Call Center Elite and Call Center Elite Multichannel Support Exam) will not receive any new updates.
New exam code : 7492X
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The Avaya 7491X Exam is a certification test that assesses the candidate's ability to support and manage Avaya Aura® Call Center Elite and Call Center Elite Multichannel solutions. It covers various aspects of these systems, including configuration, troubleshooting, and maintenance.
The Avaya 7491X (Avaya Aura® Call Center Elite and Call Center Elite Multichannel Support Exam) is a certification exam designed to validate the knowledge and skills of IT professionals in supporting and managing Avaya Aura® Call Center Elite and Call Center Elite Multichannel solutions.
The Avaya 7491X Exam typically consists of approximately 60 questions.
The passing score for the Avaya 7491X Exam is 68%.
The competency level required for the Avaya 7491X Exam is intermediate to advanced. Candidates should have a solid understanding of Avaya Aura® Call Center Elite and Call Center Elite Multichannel solutions.
The question format of the Avaya 7491X Exam includes multiple-choice questions.
You can take the Avaya 7491X Exam through authorized Avaya testing centers or online through Avaya's official testing platform.
The Avaya 7491X Exam is offered in English.
The cost of the Avaya 7491X Exam varies by region but typically ranges from $125 to $150.
The target audience for the Avaya 7491X Exam includes IT professionals, system administrators, and support staff who work with Avaya Aura® Call Center Elite and Call Center Elite Multichannel solutions.
The average salary of an Avaya 7491X certified professional varies by location and experience but typically ranges from $70,000 to $100,000 per year.
The testing providers for the Avaya 7491X Exam are Pearson VUE and Avaya Learning Center.
The recommended experience for the Avaya 7491X Exam includes hands-on experience with Avaya Aura® Call Center Elite and Call Center Elite Multichannel solutions, as well as familiarity with related technologies and protocols.
There are no formal prerequisites for the Avaya 7491X Exam, but it is recommended that candidates have experience with Avaya Aura® Call Center Elite and Call Center Elite Multichannel solutions.
The expected retirement date for the Avaya 7491X Exam is not specified and is subject to change based on Avaya's certification program updates.
The Avaya 7491X Exam is part of the Avaya Certified Support Specialist (ACSS) certification track.
The topics covered in the Avaya 7491X Exam include system architecture, configuration, troubleshooting, maintenance, and integration with other Avaya and third-party solutions.
Sample questions for the Avaya 7491X Exam can be found in the official study guides and practice exams provided by Avaya Learning Center.
The difficulty level of the Avaya 7491X Exam is considered to be intermediate to advanced, requiring a thorough understanding of Avaya Aura® Call Center Elite and Call Center Elite Multichannel solutions.
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